Reach out directly through our Contact Us page if your question is not answered here.
Q: What is required to use the service?
A: You will need an Android device (running Android 6.0 or higher) with a camera (flash recommended) and with internet access.
Q: How much does training to use the service cost?
A: You don’t need training, it is an easy to use app! However, you can watch an instructional video.
Click here to watch an instructional video on account setup and use.Q: Can anyone else see my data?
A: No, your data is private and requires your login credentials to access.
Q: Can I view my data?
A: Yes, just go to the Control Panel on this website or in the app go to Cloud Data in the menu.
Q: Can I save and export my grinding logs.
A: Yes, both the website and app you can downlaod data.
Q: I don’t have an Android device, how much does it cost?
A: A quality device with a case and screen protector costs around one hundred-fifty dollars, there are even $40 Android devices that have performed well in testing.
Q: Can several people use one subscription.
A: Yes, that is a great way to use the app. But, each store must have its own subscription.
Q: How do I scan a barcode?
A: Press the Scan button on the app and get close enough to the GS-128 barcode that it almost fills the view. The phone should beep and take you to the 'Contents' screen.
Click here to watch an instructional video on account setup and use.Q: How do I pay?
A: On the Account page of this website, click on Buy Subscription.
Q: What is the Referral Program?
A: Current subscribers can receive up to one year of free services for recommending YemData to new users. New, paid, subscribers are asked who referred them to YemData.